Top Healthcare Products Company Combines BI and E-Commerce

Info Sharing Offers Customers Benefits, Increases Loyalty

This Fortune 500 healthcare products distribution organization discovered that there’s as much a market for the information it possesses as there is for the products it distributes.

The company’s fully integrated ERP system effectively collects all of the data from every aspect of the business into a single, comprehensive data warehouse. And the company realized that this information was valuable to its healthcare provider customers. If the company could implement a Web-based application that would allow the purchasing agents to access accurate, consolidated data about their specific purchasing patterns, they would be able to make better purchasing and cost-management decisions, and the company would strengthen its connection with the customer.

Web-Based App Delivers Scalable, Secure and Seamless Solution

With the clock ticking and a lack of available resources, the Fortune 500 healthcare products company partnered with Dunn Solutions Group because of Dunn’s expertise in data warehousing and business intelligence tools and solutions.

Dunn Solutions Group created a Web-based application that was built using data generated from the company’s ERP system. This application provides scalable, secure access to specific cost and supply data on which purchasing agents can query. By modifying the business intelligence interface to comply with the client’s branding standards, all of the company’s online offerings were seamlessly integrated. In addition to meeting the three-month deadline with a fully functioning e-business site, Dunn Solutions Group provided mentoring to make the company’s staff self-sufficient..

Immediate Increase in Revenue and Customer Loyalty

This Fortune 500 healthcare distribution client now has one of the largest and deepest databases, which provides purchasing agents with structured reports used to easily identify areas of opportunity to positively impact their bottom line. By offering this unique application, the company has increased sales to its existing customer base by providing better customer service while capturing additional market share and creating a service barrier to switching to another supplier in a highly competitive, price-driven market..