B2B E-commerce Consulting and Development B2B E-commerce Consulting and Development

B2B E-commerce is growing at an ever increasing rate and is currently twice the size of B2C E-commerce – meaning global B2B e-commerce is growing faster than global B2C e-commerce altogether. As this market grows, so do the needs of the B2B buyer. As we know, B2C consumers have demanded advanced e-commerce options and availability at an increasing pace in recent years – and now B2B consumer's expectations are rising as well.

 

Dunn Solutions B2B E-commerce Consulting and Services provides B2B companies an opportunity to meet their markets growing demands head on – and then exceed them. Our B2B E-commerce Solutions promote customer retention through ease of access and process, create higher order frequency, increase average order value, as well as cross-sell/up-sell opportunities. Leveraging top technologies we are able to build complex and unique e-commerce platforms that fit specific organizational goals.

Custom B2B E-commerce Solutions

B2B Commerce Accelerator

  • Search & Navigation
  • Product Content Management  
  • Personalization  
  • B2B Spend Control
  • B2B Quote Negotiation  
  • B2B Account Management
  • B2B Approval Workflows
  • Buk Ordering
  • Multidimensional Product Configuration
  • Automatic Re-ordering
  • B2B Purchase Order Generation
  • B2B Self-service

Customer Self-Service Management

Our e-commerce solutions allow customers to set up their own organizational structure, with appropriate approvals, on the e-commerce site. This is a value add to customers and lets them feel confident that they are in control of orders placed by their employees on the site.

B2B Online Ordering

Ordering in the B2B world is often far more complex than a traditional consumer site. There can be quoting processes, vendor and company approvals, customer acceptance or rejection, all of which is very difficult to facilitate with most B2C platforms. Our B2B E-commerce Solutions create the processes for organizations so there is no custom coding or help from IT – making this typically very manual process – automated!

B2B Price Quote Requests

Often times, B2B companies may have different price catalogs for different size customers or different pricing based on quantity. This can provide a large obstacle when approaching B2B E-commerce because quotes need to be very customized. Typically, sales teams are heavily involved in the process of getting customers the quote for the products they need – proving to be very time and labor intensive. Our B2B e-commerce solutions take the time and labor away from this scenario for organizations by automating the custom quoting process for customers and sales teams alike.

B2B Custom Catalogs

B2B companies typically have some customers that can only see a sub-set of the total available catalog. Our B2B E-commerce Solutions accommodate this model of catalog management so that customers may see exactly what they need – and none of what they don't. With our solution, we are able to restrict certain products from users and users group, as well as create multiple product catalogs for various B2B customers' right out of the box.

Custom Pricing

In B2B commerce, one price does not fit all. Some organizations have different pricing for many different customers and this should not be a hindrance in offering customers the online commerce experience they demand. Our B2B e-commerce solutions are built to accommodate the many different pricing models required for different clients. This creates a highly personalized and easy to use buying experience when it comes time for companies to replenish orders and accommodate the budget.

B2B Punch-out Support

Our E-commerce experts deliver B2B solutions that make the buying process easier for everyone involved – as there can be many levels of approval in B2B environments. Punch-Out-ready B2B sites allow a buyer to shop a supplier's online catalog and save the cart as a requisition in the buyer's procurement system for approval. This is a purely B2B feature that comes out-of-the-box with our B2B E-commerce solutions which integrate with any systems our clients may work, to make product procurement by customers as smooth as possible.

Advanced Service Modules

o Our Customer Service Modules provide Customer Service Representatives (CSR's) with easier and faster access to the information needed to understand and quickly resolve customers' problems. CSR's can use the Customer Service Module to create new orders, modify previously placed orders, complete partial orders, take payments, cancel orders, authorize returns, and refund payments.

Our Customer Service Module even enables CSR's to create, modify, and manage customer profile details such as addresses, credit cards, and contact preferences. Unlike other solutions, we offer true omnichannel integration; we deliver solutions that have call center environments in mind based on our client's needs. A single, highly responsive UI improves efficiency by enabling CSRs to process more transactions per hour or day. Our Customer Service Solution uses a widget-based framework that enables you to customize and extend it based on your specific business requirements.

 

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