Training Schedule Training Schedule

(SAPCRM) Overview of the SAP CRM Solution
Code: SAPCRM v15
Type: null
Tuition (USD): $2250
Length: 3 Days
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Location Date Guaranteed to Run
Live Virtual, US 08/21/2019

Not finding any suitable dates? Contact us for additional availability: training@dunnsolutions.com

Skills Gained:
Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels. Evaluate integration aspects between SAP CRM and other components
Who Should Attend?
SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM. Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution
Prerequisites:
  • Essential: None
  • Recommended: Basic Knowledge of CRM processes in general and Knowledge of SAP ERP, in particular in the Sales and Service environment
What You Will Learn:
  • Introduction to:
  • Fundamentals and architecture of SAP CRM
  • SAP CRM Marketing
  • SAP CRM Web Channel (E-Commerce)
  • SAP CRM Partner Channel Management
  • SAP CRM Sales
  • SAP CRM Interaction Center
  • SAP CRM Service
  • SAP CRM Field Applications
  • SAP CRM Analytics
  • Implementation & operation of SAP CRM
  • Notes
  • The course is structured using a case study of the functional and channel-oriented key areas and scenarios in SAP CRM.
  • The course includes demonstrations and exercises in the system.
  • This course is an introduction to SAP CRM, it does not explain how to set up (Customize) the scenarios that are shown.
Course Info:
Course based on software release: SAP EHP 3 for SAP CRM 7.0; SAP EHP 7 for SAP ERP 6.0

Course notes and announcementsL

1) The course is structured using a case study of the functional and channel-oriented key areas and scenarios in SAP CRM.

2) The course includes demonstrations and exercises in the system.

3) This course is an introduction to SAP CRM, it does not explain how to set up (Customize) the scenarios that are shown.

This is a SAP CERTIFIED Course. Your course will include Full Class Delivery of the comprehensive standard SAP curriculum agendas, SAP Certified Instructor, Demonstration and Presentation, Student Hands on exercises, Access to SAP Hosted servers/training environment, SAP Certified e-book participant guides and SAP Certified Hard copy participant guides.

This 3 day instructor led course qualifies for 24 CPE Credits. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations. CPE Credits are not available for virtual live classroom sessions.

With virtual live classroom training you get comprehensive training from SAP experts using seamless over-the Web connectivity. The same content delivered in SAP's traditional "brick and mortar" classrooms is presented during virtual live classroom deliveries. As in SAP's traditional classrooms, SAP virtual live classroom stresses hands-on learning providing each registered student with exclusive access to live SAP systems throughout each course. Each Virtual Live class is taught by a SAP Certified Instructor and will include an e-book student guide for you to download and keep. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations. CPE Credits are not available for virtual live classroom sessions.