Training Schedule Training Schedule

(HY500) SAP Hybris Commerce End User
Code: HY500 v07
Type: null
Tuition (USD): $1500
Length: 2 Days
Have a question?

Contact Us

character(s) remaining

Contact us for upcoming dates.
Skills Gained:
1) This end-user training will enable your team to perform tasks in SAP Hybris backoffice applications with standard functionality: from creating new products, editing product attributes, creating new website pages to managing search and facets, creating promotions, coupons and personalized views for customer segments. Customer service workflows will also be discussed. 2) The course focuses on interactivity and hands-on exercises. Participants will have access to a vanilla hybris system (local installation or cloud access).
Who Should Attend?
End users of SAP Hybris Commerce Cockpits / backoffice UIs (Product Cockpit, WCMS Cockpit, CS Cockpit, etc.)
Prerequisites:
  • Essential: None
What You Will Learn:
  • 1) Introduction and Concepts
  • a) Trainer Introduction + system setup
  • b) Brief overview of hybris terms that are relevant across the board
  • c) Brief overview of Cockpits
  • d) User rights, synchronization, catalogs, etc,
  • 2) Product Cockpit (demo and hands-on exercises)
  • a) Business user roles and permissions
  • b) Understanding product hierarchies and product modeling
  • c) Adding, modifying and approving products and product information (description, media, etc.)
  • d) Searching for products
  • e) Categorization and Classification
  • f) Bulk editing, exporting products
  • g) Collaboration (workflows and queries)
  • h) Synchronization
  • 3) Customer Support Module (demos and exercises)
  • a) Understanding customer service capabilities
  • b) Adding and modifying a customer account
  • c) Taking a customer call and placing an order
  • d) Accessing a customer cart
  • e) Cancelling or refunding and order
  • f) Creating a ticket against an order
  • g) Assisted Service Module
  • h) Fraud Detection System
  • 4) Web Content Management (demos and exercises)
  • a) The two tools: WCMS Cockpit and SmartEdit
  • b) Understanding site management and available page templates
  • c) Adding, modifying and approving web content ( pages and components)
  • d) Searching for content
  • e) Navigation
  • f) Live Editing
  • g) Personalization and Segmentation
  • 5) Promotions & Coupons (demos and exercises)
  • a) Understanding promotions and Coupons
  • b) Product based promotions
  • c) Order based promotions
  • d) Single-code coupons
  • e) Multi-code coupons
  • 6) Search (demo and hands-on exercises)
  • a) Search on the storefront
  • b) Search box configuration in the WCMS
  • c) Customizing search and facets (key word redirects, synonyms, stop words, hero products, boost rules)
  • Notes
  • • Only hybris software customers and partners will have access to the hybris wiki account whereby they can install hybris software. All others have to use WTS. Sign up link. https://crowd1.hybris.com/crowdcontrol/signup
  • • Note the special requirements contained here regarding SAP Hybris on- site training requirements: Click here . https://wiki.hybris.com/plugins/servlet/samlsso?redirectTo=%2Fpages%2Fviewpage.action%3FspaceKey%3Deducation%26title%3DHY500%2BSAP%2BHybris%2BCommerce%2BCockpit%2BEnd%2BUser%2BTraining
Course Info:
Course based on software release: SAP Hybris Commerce 6.2; Java version 8

Course notes and announcements:

1. In this training, participants learn to perform tasks in the SAP Hybris Commerce Cockpits with standard functionality. The course consists of demonstrations and hands-on exercises that will help your team improve their skills and ability to navigate the UIs.

2. Students will receive Quick Reference Sheets on important standard business functionality, tasks and terminology at the end of the course.

3. This training is based and delivered on the standard Commerce Accelerator.

4. This course is offered both as customer-specific and public training.

5. Only hybris software customers and partners will have access to the hybris wiki account whereby they can install hybris software. All others have to use WTS. Sign up link. https://crowd1.hybris.com/crowdcontrol/signup

6. Note the special requirements contained here regarding SAP Hybris on- site training requirements: Click here . https://wiki.hybris.com/plugins/servlet/samlsso?redirectTo=%2Fpages%2Fviewpage.action%3FspaceKey%3Deducation%26title%3DHY500%2BSAP%2BHybris%2BCommerce%2BCockpit%2BEnd%2BUser%2BTraining

This is a SAP CERTIFIED Course. Your course will include Full Class Delivery of the comprehensive standard SAP curriculum agendas, SAP Certified Instructor, Demonstration and Presentation, Student Hands on exercises, Access to SAP Hosted servers/training environment, SAP Certified e-book participant guides and SAP Certified Hard copy participant guides.

This 2 day instructor led course qualifies for 16 CPE Credits. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations.

With virtual live classroom training you get comprehensive training from SAP experts using seamless over-the Web connectivity. The same content delivered in SAP's traditional "brick and mortar" classrooms is presented during virtual live classroom deliveries. As in SAP's traditional classrooms, SAP virtual live classroom stresses hands-on learning providing each registered student with exclusive access to live SAP systems throughout each course. Each Virtual Live class is taught by a SAP Certified Instructor and will include an e-book student guide for you to download and keep. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations. CPE Credits are not available for virtual live classroom sessions.