Training Schedule Training Schedule

(HYB1) Experience SAP Hybris Solutions openSAP (eLearning)
Code: HYB1
Type: null
Tuition (USD): $0
Length: 30 Days
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Skills Gained:
This course is based on multiple online lectures. Throughout the course, you’ll have the possibility to gain hands-on experience in SAP Hybris solutions by performing exercises in SAP Hybris Commerce, Marketing, and Cloud for Customer. There are no prerequisites for doing this. The systems are free-of-charge.
Who Should Attend?
Anyone interested in SAP Hybris solutions who wants to go “beyond CRM” Line-of-business owners and business IT specialists responsible for marketing, commerce, billing, and sales and service Enterprise architects and IT managers
  • You need no previous knowledge or technical background to participate in this course.
What You Will Learn:
  • Traditional CRM tools are fast becoming obsolete. They often don’t have the necessary breadth to satisfy the growing demand for omnichannel customer engagement. What businesses need is a comprehensive approach to engage with customers consistently, across all touchpoints and functional activities, not just via stovepipe solutions for e-commerce, point-of-sale, marketing, social media, sales force automation, or customer service in isolation.
  • This course will give you detailed insight into SAP Hybris solutions, and you’ll see how SAP Hybris is reshaping Customer Engagement & Commerce (CEC) as a new software category beyond traditional CRM. In various demos and system exercises, you can experience how these solutions help to improve sales, enhance brand loyalty, optimize customer service, and increase marketing performance in the new digital age and along the customer journey. In addition, you’ll learn how SAP Hybris solutions can be adapted and integrated within the SAP Hybris front office and to back-office systems like SAP ERP or SAP S/4HANA.
  • The content of this course is brand new and also serves as enablement material for the SAP Hybris field organization and for our partners (as “SAP Hybris Experience Workshop”). Due to its popularity, you can now access the content via openSAP.
  • SAP Hybris Strategy & Commerce
  • Unit 1: SAP Hybris Strategy
  • Unit 2: SAP Hybris Commerce Overview
  • Unit 3: Jump-Start Your Digital Transformation with Commerce Accelerators
  • Unit 4: Deliver Exceptional Customer Experiences
  • Unit 5: Provide High-Quality Product Information Across All Touchpoints
  • Unit 6: Streamline Order Lifecycle Management
  • Unit 7: Hands-On Experience: SAP Hybris Commerce
  • SAP Hybris Billing & Marketing
  • Unit 1: SAP Hybris Billing Overview
  • Unit 2: Billing – Commerce Integration
  • Unit 3: Pricing Simulation
  • Unit 4: SAP Hybris Marketing Overview
  • Unit 5: Marketing Data Management
  • Unit 6: Segmentation
  • Unit 7: Acquisition
  • Unit 8: Recommendation & Retargeting
  • Unit 9: Planning & Insight
  • Unit 10: Loyalty Management
  • SAP Hybris Sales & Service
  • Unit 1: SAP Hybris Sales Overview
  • Unit 2: A Day in the Life of a Sales Manager
  • Unit 3: A Day in the Life of a Sales Representative
  • Unit 4: Industry Scenario: Retail Execution
  • Unit 5: Hands-On Experience: SAP Hybris Cloud for Sales
  • Unit 6: SAP Hybris Service Overview
  • Unit 7: Service Planning
  • Unit 8: Service Dispatching
  • Unit 9: Field Service Execution
  • Unit 10: Hands-On Experience: SAP Hybris Cloud for Service
  • SAP Hybris Integration & Technology
  • Unit 1: SAP Hybris Profile Overview
  • Unit 2: SAP Hybris Cloud for Customer Integration
  • Unit 3: SAP Hybris Marketing Integration
  • Unit 4: SAP Hybris Commerce Integration
  • Unit 5: Extensibility: SAP Hybris C4C & Marketing
  • Unit 6: Microservices Architecture & SAP Hybris as a Service
  • Unit 7: Hands-On Experience: SAP Hybris as a Service
Course Info:
Course Length: 20-28 hours

Course Elements

The course comprises video lectures, self-tests, a read only discussion forum, and a Final Exam or Record of Achievement with openSAP, course reactivation option.

Video Lectures: Video lectures of approximately 15 minutes are released through the course, you can view them any time or download them for offline viewing.

Self-Tests: After each video unit, you will have the opportunity to test your knowledge. The results of the self-tests are not recorded, and you can attempt the questions as often as you wish.

Final Exam: To earn a record of achievement, you will also be required to complete a final exam based on the content delivered during the course. The final exam is worth 50% of the overall score towards the record of achievement. You can access all graded assignments and earn a Record of Achievement with openSAP, course reactivation option.

Learning Progress: To earn a confirmation of participation, you will need to watch the videos and complete the self-tests. To ensure your learning progress is complete, please access each section of the horizontal navigational bar.

The systems are free-of-charge.