Training Schedule Training Schedule

(SM255) Change Request Management with SAP Solution Manager 7.2 - Configuration
Code: SM255 v18
Type: null
Tuition (USD): $3750
Length: 5 Days
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Location Date Guaranteed to Run
Live Virtual, US 06/24/2019
Newtown Square, PA 07/29/2019
Live Virtual, US 12/09/2019

Not finding any suitable dates? Contact us for additional availability: training@dunnsolutions.com

Skills Gained:
1) Describe the various elements of SAP Solution Manager Change Request Management 2) Configure the SAP standard process for the Change Request Management scenario 3) Outline how to customize the Change Request Management process according to your needs
Who Should Attend?
Change Manager System Administrator Technology Consultant
Prerequisites:
  • Essential
  • SM100 – SAP Solution Manager - Configuration for Operation
  • Recommended
  • CR100 – CRM Customizing Fundamentals
  • ADM325 – Software Logistics for SAP S/4HANA and SAP Business Suite
What You Will Learn:
  • 1) The SAP Solution Manager Concept
  • a) Highlight the benefits from the integration of IT Service Management into Application Lifecycle Management
  • b) List different user interfaces to be used with Change Request Management
  • c) Outline the authorization concept for SAP Solution Manager
  • 2) Change Request Management - Overview
  • a) List tools that SAP offers for Change Control Management and describe their use
  • b) Outline the process flow for SAP Solution Manager Change Request Management
  • 3) Basic Setup Steps for Change Request Management
  • a) Prepare the SAP Solution Manager system for the basic configuration of the Change Request Management scenario
  • b) Describe the main steps that are needed to configure the SAP Solution Manager system for the Change Request Management scenario
  • c) Describe the main steps that are needed to configure the managed systems for the Change Request Management scenario
  • 4) Master Data for Change Request Management
  • a) Create business partners
  • b) Create the Installed Base Components for Change Request Management
  • 5) The Use of the WebClient UI for Change Request Management
  • a) Outline the relationship between business roles and authorization roles
  • b) Explain different personalization options for the WebClient UI
  • c) Outline different configuration options for the WebClient UI
  • d) List usages of multilevel categorization in the context of Change Request Management
  • 6) Landscape Definition for Change Request Management
  • a) Outline the idea of branches and logical component groups
  • b) Outline how the status of a change cycle controls the actions on transport requests
  • c) Outline the use of the Administration Cockpit within Change Request Management
  • d) Outline the integration of Change Request Management into Solution Documentation
  • 7) Change Request Management Processes
  • a) Create and approve requests for change
  • b) Explain the process flow for normal changes
  • c) Process urgent changes
  • d) Implement Corrections during the test phase
  • e) Implement administrative changes
  • f) Outline the process for standard changes
  • g) Document changes to non-SAP components with the help of Change Request Management and general changes
  • 8) Change Request Management-Specific Customizing I
  • a) Explain the meaning of transaction types for Change Request Management
  • b) Explain the meaning of determination procedures and profiles that are assigned to transaction types for change transactions
  • 9) Features of the Administration Cockpit: Task Lists and Monitoring Options
  • a) Explain the structure of Task Lists
  • b) Evaluate the use of different Change Request Management reporting tools
  • 10) System Protection Against Downgrades
  • a) List reasons for downgrades
  • b) Outline the idea of downgrade protection with SAP Solution Manager Change Request Management
  • c) Describe the concept of Cross-System Object Locks
  • d) Configure the system landscape for the use of downgrade protection
  • 11) Retrofit
  • a) Outline the need for a retrofit
  • b) Configure system landscapes for the use with retrofit
  • c) Outline the process flow for retrofits
  • 12) Change Request Management-Specific Customizing II
  • a) Copy a transaction type into the customer namespace
  • b) Adapt a transaction type by adding a new status to it
  • c) Explain how to assign application areas to a categorization schema
  • d) List the steps that are needed to customize the approval procedure for Change Request Management
  • e) Describe the process flow for the preliminary import of normal changes
  • f) Outline the use of selective imports in Change Request Management
  • 13) Addendum: Central Change and Transport System
  • a) Outline the general idea of central Change and Transport System
  • b) Explain the terms transport collection and system cluster
Course Info:
Course based on software release: SAP Solution Manager 7.2 SP05

Course notes and announcements:

1) In this new training SM255, you will get to know the different elements of SAP Solution Manager Change Request Management. Then, you will configure the SAP standard processes of the Change Request Management scenario. Additionally, you will outline the different adaption capabilities of these processes to your needs. The theoretical lessons are supported by various hands-on.

This is a SAP CERTIFIED Course. Your course will include Full Class Delivery of the comprehensive standard SAP curriculum agendas, SAP Certified Instructor, Demonstration and Presentation, Student Hands on exercises, Access to SAP Hosted servers/training environment, SAP Certified e-book participant guides and SAP Certified Hard copy participant guides.

This 5 day instructor led course qualifies for 40 CPE Credits. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations. CPE Credits are not available for virtual live classroom sessions.

With virtual live classroom training you get comprehensive training from SAP experts using seamless over-the Web connectivity. The same content delivered in SAP's traditional "brick and mortar" classrooms is presented during virtual live classroom deliveries. As in SAP's traditional classrooms, SAP virtual live classroom stresses hands-on learning providing each registered student with exclusive access to live SAP systems throughout each course. Each Virtual Live class is taught by a SAP Certified Instructor and will include an e-book student guide for you to download and keep. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations. CPE Credits are not available for virtual live classroom sessions.


Not finding any suitable dates? Contact us for additional available dates: training@dunnsolutions.com