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(C4C10E) SAP Hybris Cloud for Customer Administration (eLearning)
Code: C4C10e v21
Type: null
Tuition (USD): $562
Length: 182 Days
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Skills Gained:
1) Use the SAP Hybris Cloud for Customer administrative functions to effectively manage the needs of the business 2) Create an organization structure enabling customers to use the solution to meet the needs of the business 3) Migrate data into the application and troubleshoot migration issues 4) Translate customer business needs to best practice business scenarios in SAP Hybris Cloud for Customer 5) Set up and configure the solution to manage business processes including sales, marketing, service and social 6) Describe the integration scenarios available with SAP Hybris Cloud for Customer 7) Adapt and extend the solution to meet customer-specific needs 8) Configure and use the mobile features of SAP Hybris Cloud for Customer 9) Demonstrate the reporting capabilities of the system
Who Should Attend?
Business Process Architect Program / Project Manager System Administrator
  • Essential: CRM/SD domain knowledge
  • Recommended: SAP Hybris Cloud for Customer functional experience
What You Will Learn:
  • 1) Introduction to SAP Hybris Cloud for Customer
  • a) Articulating the Functional Capabilities of SAP Hybris Cloud for Customer
  • 2) Starting the Project
  • a) Preparing for the Implementation Project
  • b) Describing Fine Tuning
  • c) Describing Q-Gates
  • 3) Account and Contact Management
  • a) Understanding the Basic Functions of Account and Contact Management
  • 4) Products and Price Lists
  • a) Understanding Products and Price List Concepts in SAP Hybris Sales Cloud
  • 5) Organizational Structure
  • a) Explaining the Role of an Organizational Structure in the Solution
  • 6) Territory Management
  • a) Defining Complex Territory Hierarchy Structures
  • 7) User and Role Management
  • a) Maintaining Employees and Explain What a Business User Is
  • 8) Data Migration
  • a) Guiding Your Customer on Which Data Should Be Migrated
  • 9) Integration
  • a) Describing Integration Scenarios with CRM and ECC
  • b) Describing Integration with Microsoft Outlook
  • c) Describing the Benefits of Integration with Social Media
  • 10) Notifications, Workflow, and Approvals
  • a) Setting Up an Approval Process for Opportunities
  • 11) Personalization and Extensibility
  • a) Describing How to Use Personalization and Adaptation
  • 12) Analytics Framework
  • a) Exploring the Standard Reports and Create or Modify Views for Those Reports
  • 13) Mobile
  • a) Describing the Different Mobile Access Options
  • 14) Solution Walkthrough
  • a) Preparing an SAP Hybris Cloud for Customer Environment for Solution Walkthrough
  • 15) Preparing for Go-Live
  • a) Describing the Necessary Go-Live Activities
  • Notes
  • • This course does not cover detailed integration aspects with SAP ERP and SAP CRM. These are covered in course C4C50e.
  • • This course also does not cover Software Development Kit (SDK). This is covered in course C4C30e.
Course Info:
Course based on software release: SAP Hybris Cloud for Customer 1708

Course length: 720 minutes

Notes and announcements:

1) In this course you will learn how to set up and run SAP Hybris Cloud for Customer effectively for your day-to-day business.

2) This course does not cover detailed integration aspects with SAP ERP and SAP CRM. These are covered in course C4C50e.

3) This course also does not cover Software Development Kit (SDK). This is covered in course C4C30e.

4) This course is currently free with an active subscription to Learning Hub Professional edition. (HUB030) SAP Learning Hub, Professional Edition, Public Cloud Version

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