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(CR700) CRM Service
Code: CR700 v97
Type: null
Tuition (USD): $3272
Length: 4 Days
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Contact us for upcoming dates.
Skills Gained:
Course participants learn about the supporting service processes within SAP CRM Service. They will also learn about the Customizing settings that are relevant for CRM service.
Who Should Attend?
Customers and project team members who are involved in implementing SAP CRM Service SAP consultants and partners
  • Essential: SAPCRM Overview of the SAP CRM solution; CR100 CRM Customizing Fundamentals
  • Recommended; CR580 SAP CRM User Interface
What You Will Learn:
  • 1) Maintenance of technical objects
  • a) Installed base management
  • b) Individual objects
  • 2) Service contract processing
  • a) Service agreements
  • b) Service contracts
  • c) Service plans
  • 3) Service order processing
  • a) Resource planning
  • b) Service confirmation
  • c) Service billing
  • d) ERP Integration
  • 4) Complaints and returns processing
  • a) Complaints and returns
  • b) In-house repair processing
  • 5) Overview of IT Service Management
  • Notes
  • • This course discusses the basic setup and use of SAP CRM service scenarios. This course does not cover Web Channel (E-Service), mobile service scenarios or specific Interaction Center functions.
Course Info:
Course based on software release: SAP CRM 7.0 EHP3; SAP ERP Central Component 6.0 EHP7

Notes and announcements:

1. Our Learner's Choice events are a hybrid of Classroom and Virtual with a live instructor. You can register for the Virtual Event, or the Classroom Event.

2) The course CR580 refers to the CRM WebClient User Interface which was introduced with SAP CRM 6.0. This course introduces standard CRM tools which can be used to realize typical UI changes. This course does not focus on UI development, e.g. development of customer-specific UI components or views.

This is a SAP CERTIFIED Course. Your course will include Full Class Delivery of the comprehensive standard SAP curriculum agendas, SAP Certified Instructor, Demonstration and Presentation, Student Hands on exercises, Access to SAP Hosted servers/training environment, and SAP Certified participant guides.

This 4 day instructor led course qualifies for 32 CPE Credits. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations.

With virtual live classroom training you get comprehensive training from SAP experts using seamless over-the Web connectivity. The same content delivered in SAP's traditional "brick and mortar" classrooms is presented during virtual live classroom deliveries. As in SAP's traditional classrooms, SAP virtual live classroom stresses hands-on learning providing each registered student with exclusive access to live SAP systems throughout each course. Each Virtual Live class is taught by a SAP Certified Instructor and will include an e-book student guide for you to download and keep. CPE Credits are currently available only for publicly scheduled courses delivered live at SAP locations and our Authorized Education Partner locations. CPE Credits are not available for virtual live classroom sessions.

Not finding any suitable dates? Contact us for additional available dates: training@dunnsolutions.com